BOOKING REQUEST
Experience Luxury. Experience Elegance. Experience Dermestetics.
Dermestetics is more than just a destination; it’s an experience. Our relaxing, elegant environment is your one-stop luxury destination for medical spa, aesthetics, dermatology, laser clinic, wellness center, skin care and more.
RESERVATIONS
Booking
A credit card is required to book and hold your appointment.
Preparation
We are proud to call ourselves a one-stop-shop for all beauty and wellness needs. Some services require proper pre-care and preparation in order to ensure optimal treatment and results. If you are ever unsure of how to prepare for a service, please give us a call. Our team is happy to assist!
Example;
For laser hair removal appointments, clients must shave the area(s) completely in advance. In the event that our Laser Technicians should need to shave the treatment area, an additional fee of $50 will apply.
Arrival
Please arrive with enough time to find parking, check in, and complete applicable forms. Plan for early arrival; we stress the importance of punctuality, and late arrival could cut into your service time.
Tardiness
We reserve the right to cancel/reschedule your appointment if late arrival creates a disruption to other clients’ scheduled appointments.
CANCELLATIONS & RESCHEDULES
We understand extraordinary circumstances can happen. With respect to our service providers’ limited availability and high demand, we require a 48-hour notice if you must cancel and/or reschedule your appointment.
Kindly understand that our availability is limited and dropped appointments can cause a Loss of funds to our service providers. Additionally, late notice of cancelation does not always allow enough time to fill lost slots, creating a disruption to our schedule and unfairness to clients requesting those dates/times. Our policies are enforced and upheld fairly to all clients, with respect to our business and all professional staff under our care at this time.
Fees
No Fees will apply for appointments cancelled or rescheduled with a 48-Hour notice or more.
A fee of $50 will be charged for the Second reschedule of an appointment. If an appointment is Canceled after numerous Reschedules, regardless of the amount of notice given, a fee of 100% of the service total will be collected.
Appointments canceled with less than 48 hours notice, same day, or “No Call/No Shows” are subject to a cancellation fee of 100% of the service(s) booked. If your appointment service is part of a package, that session is subject to be checked out.
Consultations
We encourage our clients to utilize the expertise of our esteemed team to receive the best recommendations suited to them. Consultations are required for all Aesthetic services in order to determine the optimal treatment plan for our guests. A Deposit of $150 is required for these consultations, and will be applied towards service(s) booked within 30 days of the initial consultation.
Missed Consultations are subject to fees, assessed by which service department the appointment was for.
Salon // $50
MedSpa & Advanced Aesthetics // $150
Notice
We strive to accommodate our clients to the best of our availability, but we must also always respect the time and availability of our providers. Their schedules are in constant demand and we stress the importance of respecting their time.
In extreme cases, repeat offenses and refusal to comply with our terms could result in our Refusal of Service with no refunds or returns.
Reservations/Cancellations
• A credit card is required to book and hold your appointment.
• A Deposit is due at the time of booking for the following services:
a) 50% of Total for Bridal Services
b) 50% of Total for Hair Extensions
c) $100 for Hair Smoothing Treatments,
and a Full Set of Eyelash Extensions.
d) $200 for Scalp Micropigmentation, Semi-Permanent Makeup and Full Body Laser Hair Removal Treatments.
Cancellations
We understand extraordinary circumstances can happen outside of your control; however, we do kindly ask that you give 48-hour notice if you must cancel and/or reschedule your appointment. We know these are difficult times during COVID-19, but we are doing everything in our power to uphold our policies with respect to our business and all professional staff under our care at this time
An appointment MUST be cancelled or rescheduled 48 hours prior to initial appointment date, no exceptions.
If an appointment is cancelled or rescheduled within less than 48 hours or on the same day, you will be charged 100% of the service price.
Missed appointments, same-day cancellations and reschedules, or “no call/no shows” are subject to a cancellation fee of 100% of the service(s) booked.
If an appointment is rescheduled for the third time, a rescheduling fee of $50 will be charged. However if canceled after rescheduling twice, regardless of the amount of notice, you will be charged a fee for the service booked.
If your appointment service is part of a package, that session is subject to be checked out.
For No Show or No Call to Consultations, there will be a fee assessed in the amount of $50 for salon services, $100 for medspa services, and $150 for cosmetic injection services.
We strive to accommodate our clients to the best of our availability, but we must also always respect the time and availability of our providers. Their schedules are in constant demand and we stress the importance of respecting their time.
In extreme cases, repeat offenses and refusal to comply with our terms could result in our Refusal of Service with no refunds or returns.
• A 14 day cancellation notice is required for Bridal Contracts.
Dermestetics stands out not only with our exceptional and master team, dedicated to each one of their guests, but also by offering top-of-the line technology and only the newest and best services on the market and in the industry today.
Vienna
